Withdrawal Policy

Introduction

VirPoint, operated by Finstar Technologies LTD, is committed to providing a secure, transparent, and efficient process for withdrawals. This Withdrawal Policy outlines how clients can request and receive funds, the methods available, expected timeframes, and compliance obligations.

• Registered Address: Trust Company Complex, Ajeltake Road, Majuro, MH96960, Marshall Islands

• Operating Address: 100 Bishopsgate, London EC2N 4AG

• Support: support@virpoint.com

Withdrawal Methods

VirPoint supports withdrawals through multiple channels:

• Bank transfer

• Debit and credit cards

• Cryptocurrency wallets

• Other approved third-party payment processors

The availability of specific methods may depend on your location, account type, and compliance requirements.

Processing Times

• VirPoint aims to process withdrawals within 48 business hours after approval.

• Cryptocurrency withdrawals may be processed instantly or within a few hours, depending on network conditions.

• Bank and card withdrawals may take longer due to intermediary banks, local banking hours, or third-party checks.

Delays outside of VirPoint’s control will be communicated to clients as soon as possible.

Fees

• VirPoint does not charge any fees for withdrawals.

• Users should note that banks, card issuers, crypto networks, or third-party payment providers may impose their own charges, which are outside VirPoint’s control.

KYC and Compliance Checks

• Withdrawals may be subject to identity verification (KYC) if not previously completed.

• VirPoint may request additional documents for large or unusual withdrawals, or when activity raises compliance concerns.

• Withdrawals will only be processed once all compliance requirements are satisfied.

Manual and Automatic Processing

• Some withdrawals are processed automatically through the platform.

• Others may require manual approval by VirPoint’s compliance team, depending on the payment method, withdrawal size, and risk profile.

Failed or Reversed Withdrawals

• If a withdrawal fails due to incorrect information, technical issues, or banking restrictions, VirPoint will notify the user and request updated details.

• In cases of reversal, funds will be returned promptly to the client’s VirPoint account balance.

Trading Credit and Withdrawals

VirPoint may extend trading credit to increase buying power or help prevent liquidation. Trading credit is separate from cash balances and does not restrict or delay withdrawals.

Cancellation of Withdrawal Requests

• Users may cancel a withdrawal request through their account dashboard, provided the request has not already been processed.

• Once a withdrawal is completed, it cannot be reversed by VirPoint.

Security and User Responsibilities

• Users are responsible for ensuring their withdrawal details are accurate.

• VirPoint will not be liable for losses caused by incorrect information submitted by the user.

• Users must immediately notify VirPoint of any suspected unauthorised activity.

Governing Law

This Withdrawal Policy is governed by the laws of the Marshall Islands. Any disputes relating to withdrawals shall be resolved under the jurisdiction of the courts of the Marshall Islands.

Updates to This Policy

VirPoint may amend this Withdrawal Policy to reflect changes in law, regulation, or operational processes. Significant changes will be communicated to clients through the platform or by email.

Last Updated: 18 September 2025